111rr Privacy Policy
Your privacy is a core commitment at 111rr — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is secured, and the rights you hold over your own information as a player on our platform.
Data We Collect
When you interact with the 111rr platform — whether during registration, account management, game play, financial transactions, or customer support — we collect certain personal information that is necessary to provide a secure, compliant, and high-quality gaming experience. This Privacy Policy governs all data collected via the 111rr website at https://111rr.net and any associated mobile-optimised interface.
We collect personal data only to the extent necessary for identified, lawful purposes. We do not collect data speculatively or retain it beyond the periods required by our operational and legal obligations. The categories of data we may collect are as follows:
1.1 Registration and Identity Data
When you create a 111rr account, we collect: your full legal name, date of birth, Bangladesh mobile number, email address, and the account credentials (username and password hash) you choose. This data is required to establish and maintain your player account and to verify that you meet our minimum age requirement of 18 years.
1.2 KYC Verification Documents
To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we may collect copies of your Bangladesh National Identity Card (NID), passport, or equivalent government-issued identification. Where required, we may also collect a live selfie photograph for biometric identity matching against the submitted document. KYC documents are processed and stored under enhanced security controls separate from general account data.
1.3 Financial Transaction Data
We record all deposit and withdrawal transactions processed through your 111rr account. For bKash, Nagad, Rocket, and Upay transactions, we capture the mobile wallet account number associated with each transaction. For bank transfers via Dutch-Bangla Bank, City Bank, or BRAC Bank, we capture the account reference and transaction reference numbers. We do not store full card numbers, full bank account numbers, or any payment credential beyond what is required to complete and verify each transaction.
1.4 Behavioural and Usage Data
When you use the 111rr platform, we automatically collect certain technical and behavioural data including: IP address, device type and operating system, browser type and version, pages visited and time spent on each page, game sessions (game title, session duration, wagers placed, outcomes), and interaction events (button clicks, navigation paths). This data is used to improve platform performance, detect fraud, enforce our responsible gaming policies, and personalise your experience.
Identity Data
Name, date of birth, mobile number, and email collected at registration for account creation and age verification purposes.
Transaction Data
Deposit and withdrawal records, wallet references for bKash, Nagad, Rocket, and Upay. No full card or bank numbers stored.
Usage Data
Session data, game history, IP addresses, and device information collected automatically to improve platform security and performance.
How We Use Your Data
Every instance of personal data processing at 111rr is grounded in a specific lawful basis and a clearly defined operational purpose. We do not process your data for purposes incompatible with those stated in this Policy. The principal purposes for which we process player data are set out below.
| Processing Purpose | Data Categories Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data, contact data | Contractual necessity |
| Age and identity verification (KYC) | Identity documents, selfie data | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data | Contractual necessity |
| Fraud detection and prevention | Usage data, IP address, transaction data | Legitimate interest |
| Responsible gaming monitoring | Behavioural data, game session data | Legal obligation / legitimate interest |
| Customer support | Contact data, account data, communication records | Contractual necessity |
| Platform performance and improvement | Usage data, device data | Legitimate interest |
| Promotional communications | Contact data, game preference data | Consent (opt-in) |
2.1 Responsible Gaming Monitoring
111rr uses behavioural and session data to proactively identify patterns that may indicate problem gambling — such as extended play sessions, rapid deposit sequences, or unusual betting escalation. Where such patterns are detected, our responsible gaming system may automatically apply account alerts, temporary deposit restrictions, or initiate a support contact. This processing is conducted in your genuine interest and forms a core part of our commitment to player welfare.
2.2 Marketing Communications
With your explicit consent at the time of registration or subsequently through your account preferences, 111rr may send you promotional communications relating to bonuses, seasonal offers (such as BPL season promotions, Eid special offers, or Pohela Boishakh campaigns), and new game releases. You may withdraw your consent to marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform.
- Account setup and management
- KYC age and identity verification
- Deposits and withdrawals processing
- Fraud and security monitoring
- Responsible gaming safeguards
- Customer support delivery
- Platform improvement analytics
- Data is never sold to third parties
- Marketing only with your consent
Data Sharing and Disclosure
111rr does not disclose your personal data to third parties except in the limited, documented circumstances described in this section. Every third party that receives personal data from 111rr is subject to appropriate data processing agreements and is permitted to use the data only for the specific purpose for which it was shared.
3.1 Game Providers and Technology Partners
To deliver our casino and sports betting services, 111rr works with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical identifiers (such as a pseudonymous player session token) necessary to authenticate your game session. They do not receive your full name, contact details, financial data, or KYC documents unless specifically required by a provider's own regulatory obligations and separately consented to by you.
3.2 Payment Processing Partners
To process deposits and withdrawals, 111rr shares the minimum transaction data necessary with our payment processing partners, including the mobile financial service operators bKash, Nagad, Rocket, and Upay, and the banking partners Dutch-Bangla Bank, City Bank, and BRAC Bank. This data exchange is limited to transaction amounts, transaction reference numbers, and the account identifiers needed to route funds correctly. Payment partners are contractually prohibited from using this data for their own marketing purposes.
3.3 Legal and Regulatory Disclosure
111rr may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so or where such disclosure is necessary to protect the rights, property, or safety of 111rr, our players, or the public. We will notify affected players of any such disclosure to the extent permitted by the applicable legal obligation.
3.4 Business Transfers
In the event that 111rr undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via the email address registered to your account before your data becomes subject to a different privacy policy, and you will be given the opportunity to close your account and request deletion of your data if you do not consent to the transfer.
Game Providers
Pseudonymous session tokens only. Providers like Pragmatic Play and Evolution Gaming do not receive your name, financial records, or KYC documents.
Payment Partners
bKash, Nagad, Rocket, Upay, and bank partners receive only the minimum transaction data needed to process your deposit or withdrawal.
Legal Obligations
Data may be disclosed to authorities where required by law. Players are notified of such disclosures to the fullest extent permitted by the applicable legal requirement.
Data Security Measures
Protecting the personal data of our players is a responsibility that 111rr takes seriously at every level of our technical infrastructure and operational practice. We implement layered security controls aligned with industry best practices to protect your data against unauthorised access, accidental loss, alteration, or disclosure.
5.1 Encryption in Transit and at Rest
All data transmitted between your device and the 111rr platform is encrypted using TLS 1.3 (Transport Layer Security), the current industry standard for web encryption. The padlock icon and "https" prefix visible in your browser address bar confirm that your connection is encrypted. Sensitive personal data stored in our databases — including KYC documents, password hashes, and financial records — is encrypted at rest using AES-256 encryption.
5.2 Access Controls
Access to personal data within 111rr's internal systems is restricted to staff members who require it for their specific job function. All internal access is subject to role-based access controls, multi-factor authentication, and comprehensive audit logging. Access to KYC documents and financial data is further restricted to a subset of verified compliance and finance team members only.
5.3 Fraud and Intrusion Detection
111rr operates continuous automated monitoring of platform traffic and account activity to detect patterns indicative of fraudulent access, credential stuffing, account takeover attempts, and other malicious behaviour. Anomalous activity triggers automatic security alerts and, where appropriate, temporary account restrictions pending investigation.
5.4 Data Breach Response
In the event of a confirmed personal data breach that poses a risk to your rights and interests, 111rr will notify affected players via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
TLS 1.3 Encryption
All data in transit between your device and 111rr is encrypted with TLS 1.3. Stored sensitive data uses AES-256 encryption at rest.
Role-Based Access
Internal staff access to personal data is governed by strict role-based controls and multi-factor authentication. KYC data is accessible to compliance staff only.
Breach Notification
In the event of a data breach affecting your account, you will be notified by email without undue delay with full details of the incident and remediation steps.
Data Retention and Deletion
111rr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
6.1 Retention Periods by Data Category
The following retention periods apply to the principal categories of personal data we hold:
- Account registration data: Retained for the duration of your account's active status, plus five years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
- KYC verification documents: Retained for five years from the date of the most recent verification check, or from account closure, whichever is later.
- Financial transaction records: Retained for seven years from the date of each transaction in accordance with standard financial record-keeping practice.
- Game session and behavioural data: Retained for three years from the date of each session for fraud analysis and responsible gaming monitoring purposes, then anonymised.
- Customer support communications: Retained for three years from the date of the most recent communication in a support thread.
- Marketing consent records: Retained for the duration of your consent plus two years following consent withdrawal, as evidence of the consent lifecycle.
6.2 Requesting Data Deletion
You have the right to request the deletion of your personal data, subject to our legal retention obligations (see Section 7 — Your Privacy Rights for full details). Where a deletion request is received for data that we are legally required to retain for a specified period, we will retain the minimum necessary data for the legally required period and delete or anonymise all other data immediately. You will receive written confirmation of what was deleted and what, if any, data was retained and the legal basis for that retention.
Defined Retention Schedule
Every category of data 111rr holds has a documented maximum retention period. When that period expires, data is securely deleted or anonymised — not held indefinitely.
- Account data: 5 years post-closure
- KYC documents: 5 years
- Transaction records: 7 years
- Session data: 3 years then anonymised
- Support records: 3 years
Your Privacy Rights
As a player on the 111rr platform, you hold meaningful rights over your personal data. These rights are not subject to administrative barriers — they can be exercised directly by contacting our support team. 111rr will respond to all valid data rights requests within 30 calendar days of receipt.
Right of Access
Request a copy of all personal data 111rr holds about you, including the purposes for which it is processed and the third parties to whom it has been disclosed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your 111rr account. Some corrections will require re-verification of identity documents.
Right to Erasure
Request deletion of your personal data. This right is subject to our legal retention obligations — data required by law will be held for the minimum legally required period.
Right to Restrict Processing
Request that we limit processing of your data to storage only while a rectification or objection request is being assessed, or where processing is disputed.
Right to Data Portability
Request a structured, machine-readable export of the personal data you provided to 111rr, suitable for transfer to another service provider.
Right to Object
Object to processing of your data where 111rr relies on legitimate interest as the lawful basis. Marketing objections are honoured immediately upon receipt.
7.1 Exercising Your Rights
To exercise any of the rights listed above, contact the 111rr support team through the in-platform help channel. To protect your data, we will verify your identity before processing any data rights request. Identity verification for data rights requests follows the same process as standard KYC verification and typically requires confirmation of your registered mobile number or email address.
7.2 Withdrawal of Consent
Where 111rr processes your data on the basis of your consent — primarily for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your notification preferences in your account settings or send a request through the in-platform support channel.
Exercise Rights via Support
All privacy rights requests are handled through the 111rr in-platform support channel. Identity verification is required. Response provided within 30 calendar days of receipt.
Policy Updates and Contact
111rr reviews this Privacy Policy periodically and updates it whenever our data practices change, when new legal obligations apply, or when we introduce new services that involve processing personal data in a materially different way. The version number and effective date at the top of this document reflect the most recent revision.
8.1 Notification of Material Changes
Where a policy update involves a material change to how we process your personal data — such as introducing a new category of data collection, adding a new third-party sharing arrangement, or changing the lawful basis for a processing activity — we will notify all registered players via their account email address at least 14 days before the change takes effect. Your continued use of the 111rr platform after the effective date of the revised Policy constitutes acceptance of the updated terms.
8.2 Contact for Privacy Matters
For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by 111rr, please contact our support team through the in-platform help channel, which is monitored 24 hours a day, 7 days a week. For non-urgent written privacy enquiries, you may also write to us at the email address below. Please note that the email address is provided for written correspondence only — it is not a clickable link and does not support real-time support delivery.
Privacy enquiries email: [email protected]
Please include your registered account username or email address in all privacy correspondence so that we can locate your account record and respond accurately to your request.
14-Day Change Notice
Material privacy policy changes are communicated to registered players via account email at least 14 days before the new terms take effect.
24/7 Privacy Support
The 111rr in-platform support team handles all data rights requests and privacy enquiries around the clock, every day of the year.
Have Questions About Your Privacy?
Our support team is available around the clock to help with any privacy questions or data requests. You can also review our FAQ, explore our Terms and Conditions, or head to the casino.
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