Responsible Gaming at 111rr
Gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. 111rr is committed to providing every player in Bangladesh with the tools, information, and support needed to keep their gaming experience safe, controlled, and fun.
Age Restriction Policy
At 111rr, the 18+ age restriction is non-negotiable. We apply it not as a regulatory checkbox but as a genuine safeguard for young people across Bangladesh. Every new account registration requires confirmation that the applicant is aged 18 or above, and our KYC (Know Your Customer) verification process cross-checks this against official identity documents including the Bangladesh National Identity Card (NID).
If at any point during our verification process we have reason to believe that an account holder may be under the minimum age, we will immediately suspend the account pending full identity and age verification. Any funds deposited to such an account will be returned, minus any winnings generated during the period of suspension, in accordance with our Terms and Conditions.
Protecting Minors in Your Household
If you share a device — a smartphone, tablet, or computer — with other members of your household including children or teenagers, you are strongly encouraged to keep your 111rr account credentials confidential. Do not save passwords in shared browsers. Log out after every session. Consider using device-level parental control software to restrict access to gaming sites on shared devices. 111rr cannot be held responsible for underage access facilitated by an account holder sharing their own credentials, but we actively encourage all players to take this responsibility seriously.
Strict 18+ Enforcement
Every account registration requires age confirmation. KYC verification against Bangladesh NID or equivalent ID is mandatory before any withdrawal is processed.
Parental Controls
Protect minors in your household by keeping account credentials private and using device-level parental controls on shared devices.
Report Underage Access
If you suspect a minor has accessed a 111rr account, contact our support team immediately. All reports are handled confidentially and acted upon without delay.
Recognising Problem Gambling
For the overwhelming majority of our players, gambling on 111rr is a recreational activity — a way to enjoy cricket betting during the BPL season, spin some slots on a Friday evening, or try a live casino game for entertainment. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes real harm to their finances, relationships, and mental wellbeing.
Problem gambling does not announce itself with a single dramatic event. It typically develops gradually, as recreational play shifts into compulsive behaviour driven by the need to chase losses, the thrill of the bet, or escape from stress. Recognising the early warning signs is the most effective way to intervene before gambling becomes a serious problem.
Common Warning Signs
Consider the following signs honestly. They are not a clinical diagnosis, but a genuine self-check that 111rr encourages every player to undertake periodically.
Do you find yourself spending more money on gambling than you originally intended?Financial boundary erosion
Do you gamble to escape stress, anxiety, boredom, or personal problems?Emotional driver
Do you chase losses — betting more in an attempt to recover money you have already lost?Loss-chasing behaviour
Have you borrowed money or sold possessions to fund gambling activity?Financial distress indicator
Do you hide the extent of your gambling from family or close friends?Social concealment
Do you feel irritable, anxious, or restless when you try to stop gambling?Dependency signal
Has gambling caused conflict in your relationships, work, or studies?Life-impact indicator
How 111rr Monitors for Problem Gambling Patterns
Beyond player self-assessment, 111rr operates automated behavioural monitoring on all accounts. Our system tracks indicators such as extended uninterrupted play sessions, rapid sequential deposits, sudden escalations in stake size, and significant deviations from a player's established betting pattern. When these triggers are activated, our responsible gaming team may proactively reach out to the player, apply an account alert, or suggest the use of one of our player protection tools. This proactive monitoring is part of our duty of care to every player on the platform.
- Spending more than intended on bets
- Gambling to escape stress or anxiety
- Chasing losses with bigger bets
- Borrowing money to fund gambling
- Hiding gambling from family
- Feeling anxious when not gambling
- Gambling affecting work or studies
- 111rr monitors patterns proactively
- Support team available 24/7
- All conversations are confidential
Deposit Limits and Budget Tools
One of the most effective ways to maintain healthy gambling habits is to set a firm budget before you begin playing and stick to it regardless of outcomes. 111rr provides built-in deposit limit tools that let you define the maximum amount you are willing to deposit into your account over a given time period — daily, weekly, or monthly.
How Deposit Limits Work
Once you set a deposit limit on your 111rr account, the platform will automatically prevent any deposit that would cause your total deposits within that period to exceed the limit you have defined. For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 across all payment methods — bKash, Nagad, Rocket, Upay, or bank transfer — within a rolling seven-day window.
- Daily deposit limit: Caps total deposits within a 24-hour period (rolling from the time the limit is set).
- Weekly deposit limit: Caps total deposits within a seven-day rolling window.
- Monthly deposit limit: Caps total deposits within a 30-day rolling window.
Increasing or Removing Limits
Deposit limits can be reduced immediately — the change takes effect as soon as you save it in your account settings. However, to increase an existing deposit limit or remove one entirely, a mandatory 48-hour cooling-off period applies before the change becomes active. This delay is intentional: it provides a buffer that prevents impulsive decisions to raise limits during a session of play, which is exactly the moment when limits are most likely to be circumvented for the wrong reasons.
Loss Limits
In addition to deposit limits, 111rr offers loss limit controls that cap the total amount you can lose within a defined period. If your net losses within the period reach the limit you have set, your account will be temporarily restricted from further real-money play until the period resets. Loss limits are set and managed in the same section of your account settings as deposit limits.
Daily, Weekly & Monthly Caps
Set rolling deposit limits across all payment methods — bKash, Nagad, Rocket, Upay, and bank partners. The platform enforces limits automatically.
Loss Limit Controls
Cap the maximum amount you can lose in a day, week, or month. When the limit is reached, real-money play is paused until the period resets.
48-Hour Increase Delay
Reducing a limit takes effect immediately. Increasing one requires a 48-hour wait — a deliberate safeguard against in-session impulsive decisions.
Time-Out and Cool-Off Features
Sometimes a player simply needs a break — not a permanent departure from gaming, but a defined pause to reset, reflect, and return to the platform with a clearer head. 111rr offers time-out and cool-off features designed specifically for these situations. They are quick to activate, take effect immediately, and require no justification or explanation.
Session Time Reminders
Players can configure session time reminders that display a non-intrusive notification after a set duration of continuous play — for example, after 30 minutes, 60 minutes, or 2 hours. The reminder appears on-screen to make you aware of how long you have been playing and prompts you to consider whether you wish to continue. Session reminders are available for all game categories including slots, live casino, and sports betting.
Cool-Off Period
A cool-off period temporarily suspends your ability to deposit or place bets for a defined short-term period. 111rr offers cool-off periods of 24 hours, 48 hours, 72 hours, and 7 days. During a cool-off period, your account remains accessible for reviewing your transaction history and account details, but all deposit and wagering functionality is disabled. Cool-off periods cannot be shortened once activated — they run their full duration before automatic reinstatement.
Reality Check Prompts
For players who prefer gentler, in-session nudges rather than full pauses, 111rr's reality check system displays periodic on-screen messages during active gaming sessions. These messages show your current session duration, net win or loss for the session, and the option to continue playing, take a break, or activate a cool-off period. Reality check intervals can be configured from as frequently as every 15 minutes to every two hours.
Session Time Reminders
Configure on-screen alerts after 30, 60, or 120 minutes of continuous play. Available across all game types including live casino and sports betting.
Cool-Off Periods
Instantly suspend deposit and wagering access for 24 hours, 48 hours, 72 hours, or 7 days. Cannot be shortened once activated.
Reality Check Prompts
Periodic in-session messages show your session time, net win/loss, and a clear option to pause or continue — configurable from every 15 minutes upward.
Self-Exclusion Programme
Self-exclusion is a voluntary agreement between you and 111rr to suspend your account and block your access to the platform for a defined extended period. Unlike cool-off periods, self-exclusion terms are measured in months and years rather than days. Once self-exclusion is active, it cannot be reversed until the full term has elapsed — and even at that point, reinstatement requires a deliberate reactivation request with a mandatory reflection period.
Available Self-Exclusion Periods
- 6 months — suitable for players who recognise an emerging pattern and want a meaningful cooling-off window.
- 1 year — recommended for players who have experienced recurring difficulties maintaining control of their gambling.
- 2 years — appropriate where gambling has caused significant financial or personal harm.
- 5 years — for players who need an extended, structured separation from gambling platforms.
- Permanent exclusion — a lifetime ban from the 111rr platform that cannot be reversed at any future date.
What Happens During Self-Exclusion
When self-exclusion is activated on your 111rr account, the following actions are taken immediately:
- Your account is suspended and you will be unable to log in.
- All pending promotional offers and bonuses linked to your account are cancelled.
- Your account balance at the time of exclusion is preserved. Any remaining balance can be requested for withdrawal by contacting the support team.
- All marketing communications from 111rr to your registered email and mobile number are immediately ceased.
- Your account details are flagged internally to prevent circumvention via re-registration using the same identity.
Activating Self-Exclusion
Self-exclusion can be activated through your account settings under the Responsible Gaming section, or by contacting the 111rr support team directly through the in-platform help channel. Our support team is available 24 hours a day, 7 days a week, and will process your self-exclusion request immediately upon receipt — there is no waiting period for activation. You will receive a written confirmation to your registered email address once the exclusion is in place.
After the Exclusion Period Ends
When a fixed-term self-exclusion period expires, your account is not automatically reactivated. You must contact the 111rr support team and submit an explicit reactivation request. A mandatory 24-hour reflection period applies from the time of your reactivation request before access is restored. This ensures that reinstatement is a deliberate, considered decision and not an impulsive reaction to the exclusion lifting.
Immediate Account Suspension
Self-exclusion suspends your account instantly. No login is possible for the full duration. All marketing contact ceases immediately upon activation.
Cannot Be Reversed Early
Unlike a cool-off period, self-exclusion cannot be shortened. The full term runs to completion — protecting you from impulsive decisions to return early.
Permanent Exclusion Available
Players who need a definitive end to their gambling activity can choose permanent self-exclusion — an irreversible lifetime account ban.
Getting Help and Support
If you believe that gambling is becoming a problem for you — or for someone close to you — seeking help is the most important step you can take. Problem gambling is a recognised condition, not a character flaw, and effective support is available. 111rr actively encourages any player who has concerns to reach out, whether to our own support team or to independent professional services.
Contacting 111rr Support
Our in-platform support team is available 24 hours a day, seven days a week, every day of the year including during Eid, Pohela Boishakh, and other national holidays. Support agents are trained in responsible gaming procedures and can assist you with activating deposit limits, initiating a cool-off period, processing a self-exclusion request, or simply having a confidential conversation about your concerns. All responsible gaming conversations are strictly confidential and are never shared with other departments without your explicit consent.
To contact us, use the in-platform help channel accessible from your account dashboard. For written correspondence, you may reach the responsible gaming team at: [email protected]
Step-by-Step: How to Get Help Right Now
Acknowledge the concern
Recognise that gambling may be causing harm. Refer to the warning signs listed in Section 2 and be honest with yourself about your recent gaming behaviour.
Log into your 111rr account
Navigate to Account Settings and locate the Responsible Gaming section. From here you can immediately set deposit limits, activate a cool-off, or begin the self-exclusion process without contacting support.
Contact our support team
If you prefer to speak with a real person, open the in-platform help channel. Tell the agent you have a responsible gaming concern — they will handle the conversation sensitively and take immediate action.
Seek independent professional support
For structured counselling and long-term recovery support beyond what a gaming platform can provide, we encourage players to reach out to qualified mental health and addiction counsellors available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
Talk to someone you trust
Problem gambling can feel isolating. Sharing your concern with a trusted family member or close friend in Dhaka, Rajshahi, or wherever you are based can provide a vital support network alongside professional help and platform-level tools.
24/7 In-Platform Support
Our support team is available at all hours, every day of the year. All responsible gaming conversations are confidential and handled by trained staff.
No Judgement Policy
111rr operates a strict no-judgement policy for all responsible gaming enquiries. Your account standing is not affected by raising a concern or requesting self-exclusion.
Bangladesh-Based Guidance
We can direct players in Dhaka, Chittagong, Sylhet, Khulna, and other cities to qualified local counsellors and mental health professionals specialising in addiction support.
Player Protection Tools Summary
Every tool listed below is available at no cost, accessible directly from your 111rr account settings, and can be activated at any time. No justification or explanation is required to use any of these features.
Deposit Limits
Set daily, weekly, or monthly caps on total deposits across all payment methods including bKash, Nagad, and Rocket. Reductions take effect immediately; increases require a 48-hour delay.
Loss Limits
Cap the maximum net loss permissible within a defined period. Once reached, real-money wagering is automatically paused until the period resets.
Session Reminders
On-screen alerts after a configurable duration of continuous play — from 30 minutes to 2 hours — prompting you to assess whether you wish to continue your session.
Reality Checks
Periodic in-session messages displaying your session length and net win/loss figure, with a direct prompt to continue, pause, or activate a cool-off period.
Cool-Off Periods
Temporary deposit and wagering suspension for 24 hours, 48 hours, 72 hours, or 7 days. Activates immediately and cannot be shortened once started.
Self-Exclusion
Extended account suspension for 6 months, 1 year, 2 years, 5 years, or permanently. Irreversible for the full term. Reactivation requires a deliberate request plus a 24-hour reflection window.
Responsible Gaming Tips
The following practical tips are drawn from responsible gaming best practice and reflect the habits of players who consistently maintain a healthy, enjoyable relationship with online gaming. None of these tips are novel or complicated — but they are genuinely effective when applied consistently.
- Set a budget before every session — decide in advance the maximum amount you are willing to spend, and treat it as an entertainment cost that you are comfortable losing entirely.
- Never gamble with money you cannot afford to lose — this means funds earmarked for rent, loan repayments, food, school fees, or utility bills in Dhaka or anywhere else are completely off-limits for gambling.
- Keep sessions time-limited — set a timer on your phone before you start playing. When the timer goes off, close the game — regardless of whether you are winning or losing.
- Accept that the house edge is real — over a long enough period, the mathematical structure of casino games means that losses are the statistical norm. Winning streaks end; chasing them does not.
- Never borrow money to gamble — borrowing to fund gambling is one of the clearest escalation warning signs. If you find yourself considering it, activate a cool-off period immediately.
- Take regular breaks — stand up, step away from the screen, hydrate, and give your mind a reset between sessions. This is as true for long cricket betting sessions during the T20 World Cup as it is for slot sessions.
- Keep gambling separate from alcohol — impaired judgement and gambling are a poor combination. Avoid depositing or placing high-stakes bets when your decision-making is compromised.
- Balance gambling with other leisure activities — a diverse set of hobbies and social activities reduces the risk of gambling occupying a disproportionate role in your daily life.
- Review your transaction history regularly — 111rr provides a full transaction and betting history in your account dashboard. Reviewing it monthly gives you an honest picture of your spending patterns.
- Use the tools available to you — 111rr's deposit limits, cool-off features, and self-exclusion tools exist because they work. Do not wait until gambling becomes a problem to use them — preventative use is just as valid.
Budget First
Set your session budget before you start. Treat it as entertainment spending — money you are fully prepared to lose.
Time Your Sessions
Use a phone timer or 111rr's session reminder feature. When the timer ends, end the session — win or lose.
Review Your History
Check your 111rr transaction history monthly. An honest look at your spending pattern is one of the most effective self-checks available.
Stay Connected
Maintain a healthy social life outside of gaming. Friends, family, and community activities provide balance and perspective.
Play Smart. Stay in Control.
111rr is here to make your gaming experience enjoyable and sustainable. Explore our games, review your account tools, or read our FAQ for more guidance on staying safe on the platform.
18+ only | Play responsibly | If gambling stops being fun, use our self-exclusion tools or contact support.